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Responsible Gaming

FANAKALOTTO is a game of chance, and we want you to have fun without spending what you cannot afford. At FANAKALOTTO we want all of our players playing responsibly, and we're here to help if you need it.

What you should know

Gambling is a leisure activity. Whether you or someone you know chooses to gamble, it’s important to understand that gambling comes with potentially serious risks. Because the fact is most people lose when they play the lottery, play a casino game, or place a bet. That’s why you, your family, and your friends should know how to protect yourselves when it comes to problem gambling.

Problem Gambling

Almost everyone who develops a gambling problem thinks it’s just a matter of time until they’ll hit the jackpot. They often gamble to the point that their relationships, finances, and health are negatively affected. That’s why it’s important to make gambling safer

Tips for Safer Gambling

Don’t think of gambling as a way to make money.

The bottom line is that gambling establishments like land-based casinos and online gambling sites are set up to take in more money than they pay out. This means that over time, you will lose more money than you win.

And, remember it's not just casinos. All forms of gambling have the same principle – the vast majority of people lose so that a very small minority can have big wins. Virtually all people with gambling problems hold the false expectation that they are the ones who will be the big winners.

That belief feeds the problem.

Always gamble with money that you can afford to lose.

Gamble with money that you set aside for fun, like going to the movies or going out for drinks. Never use money that you need for important things like rent, bills, tuition, etc.

Never chase losses.

If you lose money, never try to get it back by going over your limit. This usually leads to even bigger losses.

Set a money limit.

Decide how much money you can afford to lose before you play. When you have lost that amount of money, quit. If you win – enjoy, but remember it won’t happen most of the time.

Set a time limit.

Decide how much time you can afford to spend gambling. When you reach that time limit, stop gambling.

Don’t gamble when you are depressed or upset.

It is hard to make good decisions about gambling when you are feeling down.

Balance gambling with other activities.

It’s important to enjoy other activities so that gambling doesn’t become too big a part of your life.

Gambling and alcohol are not a good combination.

Gambling under the influence is common, but it generally leads people to make bad decisions that they regret later.

Want to learn more about safer gambling?

Get help

Source : https://www.responsiblegambling.org/

Customer Service

If you'd like to speak to our customer service team about any issue, they are available to help on 0709186222. Our team is ready to help you with any customer service query you may need.

If you'd prefer to email our team about any issue, you may do so via [email protected]

SMS Promotions

We don't want you to miss out on the chance to win, but if our SMS promotions are too tempting you can always stop them. Simply Dial *456*9*5# then follow the prompts and you won't receive a message from us again.

Take a break from FANAKALOTTO

If you feel like you need to take a break from FANAKALOTTO, simply give us a call on 0709186222. We don't want FANAKALOTTO to stop being fun for anyone, so if we can help you take a little break, we're more than happy to do so.

FANAKALOTTO protects young people

If you feel like you need to take a break from FANAKALOTTO, simply give us a call on 0709186222

We don't want FANAKALOTTO to stop being fun for anyone, so if we can help you take a little break, we're more than happy to do so.

High Frequency Players

We regularly get in contact with our high-frequency customers (those of you who spend more than Sh1000 per day). This is just for your wellbeing and to be sure that you are getting the most out of FANAKALOTTO.

Fankalotto is licensed to Clarity Ltd for Charitable Education Purposes by BCLB License Number: PL000001. Age restriction: 18 +years | Play Responsibly | T&C applies
All prizes are subject to 20% tax.